Remote Technical Support Engineer

Summary

Join the Pressable Customer Success Team in supporting all aspects of the Pressable customer experience, including deeply diving into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies.

Requirements

• Expert in WordPress, its inner workings, common and advanced issues, community, and proper use cases
• Advanced foundation in investigating WordPress performance issues - Can leverage tools such as Grafana to investigate issues
• Understand WordPress security issues. Can identify indicators of compromise, investigate, and identify potential entry points/causes of compromise leveraging tools like Grafana
• Understanding of core web technology, such as HTTP request methods, especially in relation to WordPress, security, and caching
• Understanding of HTTP status codes, redirects, cookies, headers, CSP, HSTS, and CORS is also welcome
• Have an understanding and ability to leverage browser developer tools
• Have knowledge and experience with common web technologies, including PHP, HTML, JavaScript, CSS, and Git. You are comfortable working with and solving problems with PHP code
• Have an eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner
• Have a self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion

Responsibilities

• Deeply dive into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies
• Advanced troubleshooting for WordPress and platform-related issues
• Advanced troubleshooting for WordPress performance issues
• Communicate and work with other teams and disciplines within Pressable & Automattic
• Interact with existing and potential customers by responding to WordPress- and platform-related inquiries through email-based tickets and live chats