Remote Technical Support Engineer
Pinecone
πRemote
Please let Pinecone know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Technical Success Engineer to provide world-class customer service and technical support for our vector database and all Pinecone products.
Requirements
- Bachelorβs degree (or equivalent experience) in computer science or a related field
- 2+ years of experience in a technical support or customer-facing technical role
- Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)
- Working knowledge of ML and AI
- Experience with cloud providers (AWS, Azure, GCP)
- Excellent written and verbal communication skills
- Strong customer service and problem-solving skills
- Ability to work independently in a fast-paced, team environment
Responsibilities
- Provide technical support to customers, including troubleshooting complex technical issues
- Manage and resolve customer inquiries in a timely and effective manner
- Identify areas of improvement for customer experience
- Ideate and implement strategies for improving and scaling support processes
- Build tools and automation to optimize our workflows
- Enhance our product literature by creating knowledge base articles and improving our online documentation
Benefits
- Comprehensive health coverage including Medical, Dental, Vision
- Free mental health therapy sessions; free One Medical, Tela-doc, and Health Advocate subscriptions
- Cost-savings on gynecology, fertility, and family-building care
- Equity award
- 401(k)
- Flexible time off
- Paid parental leave
- Annual Department Retreat
- WFH Equipment Stipend
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Please let Pinecone know you found this job on JobsCollider. Thanks! π