Remote Technical Support Engineer

Summary

Join our team as a Technical Success Engineer to provide world-class customer service and technical support for our vector database and all Pinecone products.

Requirements

• Bachelor’s degree (or equivalent experience) in computer science or a related field
• 2+ years of experience in a technical support or customer-facing technical role
• Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)
• Working knowledge of ML and AI
• Experience with cloud providers (AWS, Azure, GCP)
• Excellent written and verbal communication skills
• Strong customer service and problem-solving skills
• Ability to work independently in a fast-paced, team environment

Responsibilities

• Provide technical support to customers, including troubleshooting complex technical issues
• Manage and resolve customer inquiries in a timely and effective manner
• Identify areas of improvement for customer experience
• Ideate and implement strategies for improving and scaling support processes
• Build tools and automation to optimize our workflows
• Enhance our product literature by creating knowledge base articles and improving our online documentation

Benefits

• Comprehensive health coverage including Medical, Dental, Vision
• Free mental health therapy sessions; free One Medical, Tela-doc, and Health Advocate subscriptions
• Cost-savings on gynecology, fertility, and family-building care
• Equity award
• 401(k)
• Flexible time off
• Paid parental leave
• Annual Department Retreat
• WFH Equipment Stipend