Technical Support Engineer

Summary

Join Pinecone, a leading vector database company, as a Technical Success Engineer. You will provide exceptional customer service and technical support for Pinecone's vector database and products. This role requires strong communication, problem-solving, and technical skills, including proficiency in programming languages, familiarity with search and AI concepts, and experience with cloud providers. You will troubleshoot technical issues, manage customer inquiries, identify areas for improvement, and contribute to scaling support processes. Pinecone offers a competitive salary and benefits package, including health insurance, flexible work schedule, and the opportunity to work with a world-class team on cutting-edge technology.

Requirements

• Bachelor’s degree (or equivalent experience) in computer science or a related field
• Excellent written and verbal communication skills
• Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)
• Experience with cloud providers (AWS, Azure, GCP)
• Familiarity with concepts such as embeddings, similarity search, and RAG
• Strong customer service and problem-solving skills
• Ability to work independently in a fast-paced, team environment

Responsibilities

• Provide technical support to customers, including troubleshooting complex technical issues
• Manage and resolve customer inquiries in a timely and effective manner
• Identify areas of improvement for customer experience
• Ideate and implement strategies for improving and scaling support processes
• Build tools and automation to optimize our workflows
• Enhance our product literature by creating knowledge articles and improving our documentation

Preferred Qualifications

Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations

Benefits

• Competitive salary and benefits package, including health, dental, and vision insurance
• Opportunity to work with a world-class team of experts in ML/AI and cloud computing
• Chance to work on cutting-edge technology and help shape the future of AI and ML
• Flexible work schedule, including options to work remotely