πEstonia
Technical Support Engineer, Level 3
closed
Redis
π΅ $65k-$151k
πRemote - United States
Summary
Join Redis on an exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team. As a Technical Support Engineer, you will help customers by diagnosing and resolving complex technical issues, use and extend your existing technical depth, and increase your technical breadth.
Responsibilities
- Work with customers to troubleshoot and resolve complex software issues
- Reproduce issues, replicating customer environments as needed
- Document issues and contribute to our internal team documentation
- Collaborate with Engineering as needed to provide solutions
- Provide Root Cause Analysis
- Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
- Provide technical expertise during testing, deployment, and upgrading of Redis software
- Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
- Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
- Participate in new product development, customer training, and other support-related activities
This job is filled or no longer available
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