Remote Technical Support Guide
GoDaddy
πRemote - Romania
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Job highlights
Summary
Join our dynamic team as a Technical Support Guide and provide high-quality technical support to customers, building strong relationships and helping them overcome technical challenges.
Requirements
- Fluency in English is a requirement (Written & spoken)
- Ability to work in a team environment
- A great telephone manner, excellent communicator - able to build rapport to adapt tone and direction to suit the needs of customers
- Drive and passion to work with key performance indicators
- Able to multitask multiple systems and navigate the internet quickly and efficiently
- Able to adapt quickly in a fast-paced environment and maintain a high performance
- Solid proficiencies in critical thinking and research to troubleshoot various technical issues, and provide effective solutions to customers
Responsibilities
- Respond to technical inquiries from customers through various channels (phone, email, chat)
- Help and guide customers with technical elements of our systems and products, providing tools and insights to transform their use
- Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- Provide feedback on processes and procedures to reduce customer friction
- Interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- Work in multiple systems, including but not limited to Salesforce, CRM, Jira and Live Engage
Benefits
- Paid time off
- Retirement savings (e.g., 401k, pension schemes)
- Bonus/incentive eligibility
- Equity grants
- Participation in our employee stock purchase plan
- Competitive health benefits
- Parental leave
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