Remote Technical Support Guide

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GoDaddy

πŸ“Remote - Romania

Job highlights

Summary

Join our dynamic team as a Technical Support Guide and provide high-quality technical support to customers, building strong relationships and helping them overcome technical challenges.

Requirements

  • Fluency in English is a requirement (Written & spoken)
  • Ability to work in a team environment
  • A great telephone manner, excellent communicator - able to build rapport to adapt tone and direction to suit the needs of customers
  • Drive and passion to work with key performance indicators
  • Able to multitask multiple systems and navigate the internet quickly and efficiently
  • Able to adapt quickly in a fast-paced environment and maintain a high performance
  • Solid proficiencies in critical thinking and research to troubleshoot various technical issues, and provide effective solutions to customers

Responsibilities

  • Respond to technical inquiries from customers through various channels (phone, email, chat)
  • Help and guide customers with technical elements of our systems and products, providing tools and insights to transform their use
  • Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
  • Provide feedback on processes and procedures to reduce customer friction
  • Interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
  • Work in multiple systems, including but not limited to Salesforce, CRM, Jira and Live Engage

Benefits

  • Paid time off
  • Retirement savings (e.g., 401k, pension schemes)
  • Bonus/incentive eligibility
  • Equity grants
  • Participation in our employee stock purchase plan
  • Competitive health benefits
  • Parental leave

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