Remote Technical Support Specialist

Summary

Join a top-rated AI-powered customer engagement platform as a Technical Support Specialist. Become an Iterable product expert, answer customer questions, categorize inquiries, write support articles, escalate issues, and deliver excellent customer service. We're looking for someone with problem-solving skills, passion for tech and startups, and a growth mindset.

Requirements

• Demonstrated ability to solve highly technical problems
• Desire to teach new customers about the platform
• Ability to answer product and technical questions
• Passion for startups, software, and SaaS products

Responsibilities

• Become an Iterable product expert
• Answer customer questions over email, live chat, Zendesk and phone
• Categorize customer inquiries
• Write and update support articles
• Escalate issues to Customer Success Managers and the Engineering team
• Deliver excellent customer service to delight Iterable customers

Benefits

• Competitive salary
• Meaningful equity
• & pension
• Comprehensive Private Medical Insurance
• Balance Days (additional paid holidays)
• Paid parental leave
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Complete laptop workstation