Remote Teletriage Nurse

Summary

Join Sonder's mission to deliver timely and effective global support, and contribute to empowering people to be at their best. As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members.

Requirements

• Minimum of 3 years of nursing experience
• Experience in Emergency and Triage trained
• Telehealth or Critical Care (ICU) is highly desirable
• Proven problem-solving skills with exceptional attention to detail
• Strong organisational and time management skills, capable of working independently and within a team
• Excellent communication and interpersonal skills, adept in both written and verbal exchanges
• High level of self-motivation and proactive in enhancing personal performance
• Confidence in using technology platforms and a commitment to ongoing professional development
• Current registration with AHPRA without restrictions

Responsibilities

• Conduct telephone and chat-based screenings to assess medical and mental health concerns
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams
• Provide referrals to counselling and partner services according to member needs
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care

Benefits

• Hybrid and flexible working environment
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success
• Salary packaging novated leasing
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs
• Free coffee on Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus monthly company wide social events
• Dog-friendly office
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community