Remote Tissue Procurement Specialist

Summary

Join Guardant Health as a full-time Tissue Procurement Specialist to procure tissue samples, communicate with partner labs, and contribute to department goals.

Requirements

• 4-year college degree in Biological Sciences or similar discipline is preferred
• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
• Previous tissue procurement experience required
• Solid experience using Microsoft Office is needed
• Salesforce (CRM) experience is a plus

Responsibilities

• Communicate via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
• Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
• Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
• Work in a team environment and contribute to the department and company goals
• Keep precise and clear documentation of all email, fax, phone communications and follow up activities
• Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
• Enter information and upload documentation into Salesforce.com and LIMS
• Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assist with other administrative duties as assigned based on Company needs
• Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
• Use problem solving skills to resolve customer complaints and escalated situations
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Benefits

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time