Remote Vice President, Human Experience (HX)

Summary

Join Bixal as an experienced Vice President of Human Experience (HX) to nurture a design-thinking culture and lead customer experience (CX), experience design, and experience research functions across the organization.

Requirements

• Bachelor's degree in a relevant field (e.g., Design, Human-Computer Interaction, Business). Master’s degree preferred
• Proven experience in leading CX and UX/UI functions in a government contracting environment
• Deep expertise in human-centered design principles, methodologies, and best practices
• Strong leadership and team management skills, with the ability to inspire and motivate others
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders

Responsibilities

• Develop and implement customer experience strategies that align with client objectives and industry best practices
• Lead the design of end-to-end customer journeys, ensuring a seamless and intuitive experience across all touchpoints
• Oversee the creation of wireframes, prototypes, and visual designs that meet user needs and business goals
• Drive innovation in UX/UI design, staying abreast of emerging trends and technologies to enhance digital experiences
• Provide visionary leadership to the CX and UX/UI teams, fostering a culture of collaboration, creativity, and excellence
• Mentor and develop team members, helping them grow their skills and advance their careers within the organization
• Serve as a trusted advisor to clients, understanding their needs and objectives to deliver tailored solutions
• Build and maintain strong client relationships, ensuring high levels of satisfaction and repeat business
• Establish quality assurance processes and standards to ensure the delivery of high-quality CX and UX/UI solutions
• Monitor project performance and outcomes, identifying opportunities for continuous improvement and optimization

Benefits

• Competitive base salary
• Flex hours
• Work from home flexibility
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability
• Company provided life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities
• New business referral bonus