Virtual Outreach Specialist, Healthcare Telesales

Summary

Join us in making a tangible difference in people's lives and helping correct long-standing disparities in healthcare as a Virtual Outreach Specialist.

Requirements

• High School Diploma/GED or higher
• 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
• Ability to quickly build trust and rapport with seniors and other patients
• Ability to work after hours and weekends if needed
• Ability to work independently and as part of a team
• Are internet-connected, able to work remotely
• Must be fluent in Arabic

Responsibilities

• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources
• Monitor and answer all inbound calls from patients interested in learning more about our program
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs
• Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniques
• Provide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation
• Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks
• Achieve patient engagement targets as driven by company KPIs