Renewals Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a critical role in customer retention and expansion. You will lead customer calls and presentations, handle the quote-to-close process for renewals, and achieve or exceed quarterly revenue goals. Collaboration with sales and customer success teams is essential to assess customer health and drive appropriate renewal solutions. You will manage a large volume of commercial customers, identify at-risk renewals, and collaborate with various teams. This role requires experience in cybersecurity, renewals, sales, or customer success, along with a proven track record of success.

Requirements

• 2-3 related cybersecurity and renewals, sales or customer success experience
• Ability to work independently and as part of a team on a large volume of renewals
• Highly collaborative and motivated to meet and exceed quarterly targets
• Proven track record of success and over-achievement of renewal quota in previous positions
• Solid understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, Aviso
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

Responsibilities

• Lead calls and presentations for customer stakeholders providing actionable insights on deployment, usage and commercial agreements throughout the renewal cycle
• Handle the quote-to-close process for renewals 180 to 90 days in advance of renewal due date ensuring POs and Order Forms are booked in an on-time manner
• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
• Partner with Sales and Customer Success to assess customer health and drive the appropriate renewal solution
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for a large volume of commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal customers  before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements