Rental Agent - AI trainer

Summary

Join our team as a detail-oriented and proactive Rental Agent and AI Trainer! As a subject matter expert, you will train AI systems to replicate the functions of rental clerks and leasing consultants. This remote position lets you leverage your industry expertise while shaping the future of AI in customer service. You will provide expert insights on daily tasks, document rental processes, create training examples showcasing best practices, describe rental options and services, collaborate with the AI development team, evaluate AI outputs, and stay updated on industry trends. This is a unique opportunity to contribute to innovative AI technology while working remotely.

Requirements

• Proven experience as a rental agent, counter clerk, leasing consultant, or in a similar role
• Exceptional written and verbal communication skills with a customer-first approach
• Ability to explain complex processes and options clearly and concisely
• Strong attention to detail and a commitment to accuracy in documentation
• Comfortable working independently in a remote environment
• Familiarity with handling orders, payments, and service inquiries in the rental industry
• Enthusiasm for contributing to innovative AI technology

Responsibilities

• Provide expert insights and guidance on the daily tasks and responsibilities of counter and rental clerks
• Document and clarify rental processes, from order receipt to payment finalization, to improve AI learning
• Review, refine, and create training examples that showcase best practices in customer interactions, both written and verbal
• Describe available rental options, services, and repair processes to guide AI training scenarios
• Collaborate with the AI development team to ensure the accuracy and relevance of training data
• Evaluate and test AI outputs for correctness and alignment with real-world rental scenarios
• Stay updated on industry trends and communicate insights to enhance training materials

Preferred Qualifications

• Experience in training or coaching new employees in rental or customer service roles
• Previous involvement in AI, digital training, or process documentation projects
• Knowledge of best practices for rental desk operations and customer engagement

Benefits

• Our teams are remote and distributed throughout the US and Latam
• We provide an environment of opportunities, learning, growth, expansion, and challenging projects
• You will deepen your experience while sharing and learning from a team of great professionals and specialists