Repo Admin Specialist

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a team member managing and coordinating the repossession of auto loan accounts. You will service inbound and outbound customer calls regarding voluntary surrender, maintain detailed notes, prepare delinquent accounts for repossession, communicate with vendors, review accounts referred for repossession and legal action, issue instructions, and ensure compliance with policies. This role requires experience in collections, preferably in the automotive industry, along with strong customer service, communication, and organizational skills. A high level of integrity and teamwork are also essential.

Requirements

• One plus years' experience with collections in a call center environment
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsibilities

• Service inbound and outbound customer calls pertaining to voluntary surrender
• Maintain clear and descriptive notes
• Prepare delinquent accounts for repossession status
• Communicate with vendors in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Preferred Qualifications

• Auto collections experience
• Previous work in collections, preferably in the automotive industry