Research Associate

Summary

Join The Harris Poll as a tech-savvy team player to manage online customer insights communities. You will cultivate client relationships, manage online research projects, and ensure high-quality outcomes. Responsibilities include leading project kickoff calls, overseeing project phases, and monitoring progress. You will build relationships with community members, track community health, and develop audience expertise. This role requires strong communication, project management, and problem-solving skills. The position offers a remote or hybrid work option.

Requirements

• Bachelor’s degree or equivalent
• Strong project management and detail-oriented skills with the ability to manage multiple projects and tasks at any one time within tight timelines. Ability to ask for help when needed
• High level of customer service or account management with internal and external customers, including poise and professionalism working with senior clients
• Proficiency with the Internet and MS Office applications, particularly Excel
• Ability to proactively work to avoid and address challenges, problem-solve with expertise in troubleshooting and creating solutions
• Strong communicator - clearly and confidently verbally and in writing

Responsibilities

• Cultivate relationships with our clients’ most important customers by creating engaging environments, developing audience expertise, earning their trust, advocating for their needs and supporting a range of research and community building activities
• Manage and execute online research projects of varying complexity, ensuring high-quality outcomes
• Lead internal kickoff calls to define parameters, requirements, and timelines
• Oversee all phases of multiple projects, driving timely deliverables and proactively address risks, performing quality assurance through standardized checkpoints, and resolving issues through collaboration
• Conduct project management including, liaise with the programming team (for complex studies) and answering questions about specific programming needs; reviewing test links and ensure they’re working correctly; monitoring study in field to ensure quotas are met; opening quotas when needed so other targets can be hit
• Using our Harris Quest platform and other tools, platforms, monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/issues are proactively addressed
• Build relationships with community members to create broader understanding of their thoughts, opinions and emotions for our team and clients; create and execute engagement activities in conjunction with the research plan
• Lead community health tracking to optimize participation and vibrancy communications with clients
• Develop audience expertise by highlighting trends, opinions and feedback from members that adds to client or team learning
• Ensure member emails/inquiries are supported; advocate for your members (e.g., by creating a FAQ for operations)
• Demonstrate creativity, time management and excellent communication skill in managing several projects simultaneously (at various stages of the project life cycle)
• Problem-solve when issues arise using tools available and a collaborative, team approach
• Keep track of all project details and updates

Preferred Qualifications

Prior internship/professional or related experience a plus

Benefits

This is either a remote role or a hybrid role, working from one of our HUB offices in NYC, Toronto or Chicago