Response Services Coordinator

Summary

Join NeuroFlow, a company dedicated to improving behavioral health access, as a Behavioral Health Support Specialist. You will provide crucial support to patients via phone, email, and text, utilizing empathy and active listening skills. Responsibilities include risk assessment using tools like the Columbia Suicide screening tool and safety planning, maintaining patient records, and collaborating with various stakeholders. This fully remote position requires a Bachelor's degree in a related field and 2+ years of behavioral health experience. NeuroFlow offers a flexible work schedule, unlimited PTO, and comprehensive benefits.

Requirements

• Have at least a Bachelor’s degree in psychology, social work, or related field
• Have 2+ years of behavioral health experience
• Be flexible and adaptive to a growing program and improving processes
• Be professional and organized in both written and verbal communication
• Love to be challenged everyday and thrive in a fast-paced, independent environment
• Be able to build rapport easily and provide support virtually with individuals who are experiencing mental health challenges
• Be passionate about using technology and innovation to improve access to behavioral health services

Responsibilities

• Make outreach daily via phone, email, and text messaging to patients who need mental health support
• Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals
• Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs
• Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients
• Assisting the development in NeuroFlow digital health content and assigning relevant content to patients
• Maintain timely documentation of all patient communication and services provided
• Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety
• Collaborate with customers and teletherapy partners regarding follow up and referral status of patients
• Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation
• Assist with tracking data and outcomes to improve the quality of our response services
• Assist with program accreditation achievement and maintenance of program standards

Preferred Qualifications

Willing to take preferred shifts during weekdays, weekends, and holidays (shifts between 9am-8pm ET - usually broken into 9am-2:30pm + 2:30pm-8pm shifts)

Benefits

• Flexible work schedule
• Unlimited PTO
• Physical and mental wellness benefits
• Medical coverage
• Parental leave
• 401K
• Company-sponsored events
• Referral program
• Onsite gym
• Dog friendly office
• Snacks in the office
• Commuter benefits
• Onsite massages