Rowan is hiring a
Retail Store Associate

Summary

Join our team as a Studio Sales Associate in Downtown Birmingham to create an exceptional piercing and shopping experience for customers, supporting the team on weekends.

Requirements

• Retail or service industry experience is a plus
• You must be able to work weekends, nights and holidays
• An independent thinker with a can do attitude
• Strong communication skills
• Strong basic math skills

Responsibilities

• Warmly greet, and welcome, customers helping create a celebratory environment
• Check customers in or help them book an appointment leveraging POS, technology and software systems
• Help customers choose and style their piercing and hypoallergenic non-piercing jewelry
• Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries
• Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items
• Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions
• Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers
• Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene
• Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays
• Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers
• Participate in team meetings and training sessions to continuously improve skills and product knowledge
• Support the team in achieving studio-wide goals and maintaining a positive work environment
• Process transactions accurately, including sales, returns, and exchanges
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions

Benefits

• $15-19 per hour + commission!
• 401k and Roth IRA Plans
• Generous employee discounts on our amazing products and services!
• Employee Assistance Program (EAP) Resources
• Team Member Referral Bonus plan for Studio positions