Retention Associate

Summary

Join Darkroom, a rapidly growing omnichannel growth marketing agency, as their Email Marketing Specialist. This fully remote role, open to candidates in Brazil, Portugal, and Spain, requires a high level of ownership and creative problem-solving. You will collaborate with Retention Managers and designers to create and implement high-performing email and SMS campaigns for major DTC brands. Responsibilities include writing, proofing, and scheduling campaigns; managing client revisions; developing creative campaign concepts; collaborating with the design team; and executing automation and integrations. The ideal candidate possesses 2-4 years of digital marketing experience, agency experience, and proficiency with Klaviyo or a similar ESP. Darkroom offers a remote-first culture, unlimited vacation, regionally specific holidays, opportunities for growth, and flexible parental leave.

Requirements

• You’re passionate about developing creative email and SMS marketing copy that drives loyalty and lifetime value for e-commerce clients
• You have experience working in Klaviyo or a similar ESP
• You’re passionate about marketing, and especially interested in learning and growing in the DTC and e-commerce marketing industry
• You’re a creative and experienced writer and looking to grow your career in marketing copywriting
• You're used to working in a fast-paced environment and can project manage multiple tasks at once for yourself, your team and your clients
• You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing
• 2-4 years of work experience in digital marketing, copywriting, growth marketing, e-commerce, etc
• Past experience working at an agency or working with multiple clients in a fast-paced environment
• Experience working with Klaviyo or similar email service providers
• Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences
• Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level

Responsibilities

• Work directly with a Retention Marketing Manager to execute data-driven email and SMS strategies for our DTC/e-commerce clients
• On a daily basis, you will execute tasks for clients including writing, proofing, and scheduling email and SMS campaigns
• You’ll work directly with clients to manage the revision and approval process of their emails and SMS messages
• On a monthly basis, you’ll develop creative campaign concepts for your client's retention marketing calendars
• You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to live, and managing the revision and approval process for client emails
• You’ll produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers
• Driven and enjoy coming to the team and clients with new retention marketing ideas
• Execute automation/flow logic set-up, pop-up builds, and app integrations
• In this role, you will write email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients

Benefits

• Unlimited Vacation Policy, and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy, and 10 Regionally specific holidays throughout the year to keep you recharged and sharp
• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in LA, The Bay Area, New York, Philly, Sao Paulo, Lisbon, and Eastern Europe
• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration
• Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance