Retention Sales Representative-Call Center

Summary

Join Vyve Broadband as a Remote Sales and Retention Specialist (RSR) and become the primary point of contact for customers via telephone, handling all call types and promoting services. You will be responsible for achieving sales and retention goals, understanding Vyve's product lineup, and providing exceptional customer service. This remote position requires strong communication and computer skills, along with a minimum of one year of sales or customer-facing experience. You will utilize sales techniques to gain and retain customers, accurately document transactions, and ensure professional customer communication. The role also involves participation in process improvement, training, and collaboration with other departments. This is a work-from-home opportunity.

Requirements

• High School Diploma or equivalent, Associate’s Degree preferred
• Minimum 1-year experience in sales, a customer-facing environment, in-person or call center
• Ability to learn quickly and deal with complex technology changes
• Exceptional interpersonal skills and excellent communication (verbal and written) skills
• Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
• Excellent organizational skills and the ability to self-manage your line of business

Responsibilities

• Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers
• Achieves sales and retention goals for percentage and volume
• Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company
• Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services
• Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements
• Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve
• Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities
• Follows up on customer-related issues, including processes involving other departments
• Treats all company employees, customers and vendors with respect
• Performs other duties as required

Preferred Qualifications

• Previous sales experience in a goal-oriented environment
• Previous call center experience
• Previous experience selling with an established sales process

Benefits

This is a remote/work from home position!