Retiree Client Analyst II

Summary

Join bswift as a Client Services Client Analyst II and become a key player in providing exceptional service to our clients and their employees. You will be responsible for maintaining client benefits websites, executing benefits processes, and offering support to clients and participants. This role requires advanced proficiency in MS Excel, experience with databases, and strong problem-solving and communication skills. A Bachelor's degree or equivalent experience is needed. bswift offers a comprehensive benefits package including health benefits, competitive compensation, remote work options, retirement savings plans, professional development opportunities, and a supportive culture.

Requirements

• Advanced proficiency in MS Excel, working knowledge of MS Office products
• Extensive experience with databases, as well as data interpretation and data manipulation
• Ability to think outside the box
• Strong problem-solving skills
• Communication skills to convey updates and engage with client contacts and internal teammates
• Experience in benefits administration system technology, payroll, HRIS or related software
• A Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience

Responsibilities

• Ongoing service delivery to support client requirements and needs
• Serve as first level system support for each assigned client
• Perform ongoing audits and file reviews, ensuring data and results accuracy
• Manage daily/weekly/annual incoming and outgoing file processing
• Execute research and analysis to resolve participant cases
• Execute client specific reporting
• Support ACA processing
• Perform testing to support bswift system releases
• Review release documentation for understanding
• Execute processes as outlined in the Admin Guide
• Perform system configuration and testing to meet client requirements for projects and annual enrollment
• Provide timely responses to client inquiries through research and analysis
• Billing tasks, which include: generating invoices, posting payments and reconciling receivables

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work