Revenue Enablement Specialist - Customer Support Trainer

Summary

Join Owner.com, an all-in-one platform for restaurants, as a Revenue Enablement Professional. You will accelerate the company's ability to service customers by equipping the Customer Support team with the knowledge and skills to deliver a world-class experience. This role involves designing and delivering world-class, science-based curriculum and learning experiences. You will collaborate with Enablement, Support Leadership, and Product Leadership Teams. The position offers a competitive salary and comprehensive benefits, including health coverage and unlimited PTO. Owner.com is a remote-first, global company, providing a flexible work environment.

Requirements

• 4+ Years in a high paced Customer Support Call Centre Environment
• 2+ Years in a training, coaching, or leadership role
• Expertise in technical writing in English, and Spanish language fluency
• Proven track record in facilitating engaging in person learning and coaching sessions
• Experience building on demand learning content

Responsibilities

• Drive and elevate the end-to-end learning and upskilling experience for our customer support team aligning it to a unified proficiency matrix that proves job and situation readiness
• Apply technical writing, and adult learning best practices to every interaction and asset—from simple help centre articles, live classroom instruction, and on demand e-learning delivered through our LMS
• Execute on training initiatives set fourth by our Enablement Learning Experience manager and Support leadership drawing from our Customer facing help centre in SFDC, and our internal knowledge base, Guru
• Help Support leadership manage and deliver individual development plans and a world class skill and knowledge acquisition program

Benefits

• Comprehensive health coverage
• Work from anywhere (100% remote workplace)
• Unlimited PTO - plus extra fun perks!