Revenue Operations-Tools & Technology Administrator

Summary

Join Mattermost, a leading collaborative workflow solution provider, as a Revenue Operations - Tools & Technology Admin. You will be responsible for the governance and administration of Salesforce and Marketo systems, ensuring data integrity and effective utilization for business growth. This role involves designing, implementing, and maintaining marketing campaigns, data segmentations, and system integrations. You will collaborate with various teams, including marketing, sales, and finance, to optimize processes and reporting. The ideal candidate possesses extensive Salesforce and Marketo experience, along with strong technical and analytical skills. Mattermost offers a remote-first work environment and a competitive salary.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience
• 5 years minimum experience using Salesforce (including Sales Cloud & CPQ) with admin-level experience
• 1+ years' experience using Marketo
• Clearly understand demonstrated ability to customize SFDC and Marketo to business needs, our instances are not “out of the box” usage
• Ability to think through and communicate technical issues independently as well as in a group
• Willing to work in a fast-paced, dynamic environment
• Understand business operations issues and figure out how to build it within Salesforce and the systems that touch Salesforce
• Goal-oriented, data-driven, highly confident in technical skills and problem solving
• Excellent organizational skills
• Adaptable to new challenges
• A self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements

Responsibilities

• Overall governance, management & administration of our Salesforce and Marketo systems
• SFDC automation (flow, process builder, lead/account assignment)
• Hands-on design, creation, testing, and implementation of marketing campaigns and data segmentations in Marketo, Salesforce, and other related systems
• Design campaign workflows validation rules, triggers, alerts, and automated responses
• Knowledge of SFDC system architecture & integrations. Ability to design, test, document, deploy, and maintain third-party integrations with Salesforce
• Experience with CPQ implementation, customization & administration
• Own and manage the hygiene and integrity of databases in Marketo and Salesforce including list import cleanliness, data accuracy, segmentation, and ensuring compliance with privacy laws
• Collaborate across the marketing and sales teams to map out campaign deliverables and time-lines in order to meet necessary deadlines
• Design and deploy reporting and analytics processes to measure and analyze campaign effectiveness and down funnel attribution
• Serve as 1st-line support for internal users troubleshooting issues and failures with current integrations and data
• Contribute to our knowledge base of best practice processes and how-to docs by identifying opportunities to streamline processes related to the GTM toolstack
• Work with Sales Ops Director and Finance to update and enhance SFDC and financial systems data object integration issues, as well as conduct ongoing maintenance to the system and consistently enhance/improve system usage
• Work cross-functionally to reduce technical debt and build efficient GTM systems. hands-on approach to significantly reduce technical and architectural debt

Preferred Qualifications

• Experience with data visualization tools (Tableau, Power BI) for secure reporting
• Strong stakeholder management skills, particularly within defense, intelligence, security, or critical infrastructure sectors
• Familiarity with GTM tools (Clay, ZoomInfo, Gainsight, etc.)
• Experience in ARR reporting and financial reporting systems integration
• Apex coding experience in SFDC with Salesforce certification a plus
• Marketo certification a plus

Benefits

• $80,000 - $120,000 a year
• Remote-first