Reverse Logistics Specialist

Summary

Join Samsara's fast-paced, customer-oriented team as a Manager of North American Returns and Fulfillment! Based in Louisville, Kentucky, you will lead a large team across two locations, optimizing processes, applications, and systems automation for B2B sales order processing. You'll interface with various teams, manage repair and refurbishment, evaluate returned goods, provide operational support, and ensure flawless execution. This role demands strong leadership, operational expertise, and a commitment to customer success. Samsara offers a competitive compensation package and a culture that encourages career development. Impact the industries that power our world and be part of a high-caliber team!

Requirements

• Ability to work onsite 90-100% in Louisville, Kentucky
• Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products
• 2+ years experience as an operations manager, or relevant experience in operations field required
• B.A./B.S. required, preferably in a business or operations discipline
• Familiarity with reverse logistics, refurbishment, and material review board processes
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications

Responsibilities

• Interface with Reliability and Operations teams to understand program priorities and timelines
• Coordinate and manage the repair and refurbishment process for returned items at our US-based 3PL locations
• Evaluate the condition of returned goods and determine appropriate disposition
• Provide support to day to day Returns and Fulfillment operations
• Provide regular direction on priorities and team activities
• Main point of contact for day to day escalations
• Help ensure flawless execution during end-of-quarter periods
• Assist with inventory and quality engineering related projects for our hardware, cables, and accessories
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more