Trucking People is hiring a
Ride Share Dispatcher Service Support Representative

Summary

Join our team as a Driver Support Representative to manage key aspects of day-to-day transit operations, collaborating with teams to improve client services.

Requirements

• 2+ years customer/tech support, specifically focused on troubleshooting/problem-solving
• Prior experience improving processes/workflows to improve support operations (e.g. automating tasks, streamlining complaint processes, etc.)
• Ability to prioritize operational issues relating to drivers, riders and colleagues
• Thriving in fast-paced environments , being able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Being proactive ; you're able to think ahead and anticipate to prevent problems before they start
• Being an empathetic and effective communicator , excelling at active listening and collaboration
• Being comfortable with ambiguity , consistently making thoughtful choices between imperfect options
• Maintaining a solution-oriented mindset
• Being observant and keen to improve
• Being an exceptional team player

Responsibilities

• Manage key aspects of the day-to-day transit operations
• Collaborate with operations, support, and product optimization teams to help plan and improve client services
• Help with many other types of tickets and tasks based on business needs

Preferred Qualifications

Experience with Salesforce is preferred

Benefits

• Employer-subsidized health, vision, and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Pre-tax commuter and healthcare spending
• 401K (optional)