RingCentral VOIP Admin

closed
20four7VA Logo

20four7VA

📍Remote - Worldwide

Summary

Join the remote world, today. The RingCentral Administrator is responsible for the administration, configuration, and support of the RingCentral communication platform within the organization.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 3+ years of experience in VoIP or telecommunications system administration, with a focus on RingCentral or similar platforms
  • Strong knowledge of VoIP technologies, SIP protocols, and network troubleshooting
  • Proficiency in managing cloud-based communication systems
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment

Responsibilities

  • Manage and maintain the RingCentral platform, including user accounts, call flows, and system settings
  • Configure and deploy RingCentral devices, such as desk phones, softphones, and mobile apps
  • Monitor system performance and ensure high availability and reliability of the RingCentral services
  • Manage phone number assignments, porting, and routing
  • Provide end-user support and training for RingCentral features and functionality
  • Troubleshoot and resolve issues related to RingCentral hardware, software, and network configurations
  • Assist users with VoIP system issues, including call quality, connectivity, and device compatibility
  • Collaborate with IT and other departments to integrate RingCentral with other business applications, such as CRM and email systems
  • Work with vendors and third-party providers to resolve technical issues and implement new features
  • Create and maintain documentation for RingCentral configurations, procedures, and policies
  • Generate reports on system usage, performance, and call metrics

Benefits

  • Competitive rates
  • Weekly payments
  • Annual rate increase (based on performance)
  • Paid time off
  • Paid holidays
This job is filled or no longer available