RingCentral VOIP Admin

Summary

Join the remote world, today. The RingCentral Administrator is responsible for the administration, configuration, and support of the RingCentral communication platform within the organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in VoIP or telecommunications system administration, with a focus on RingCentral or similar platforms
• Strong knowledge of VoIP technologies, SIP protocols, and network troubleshooting
• Proficiency in managing cloud-based communication systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment

Responsibilities

• Manage and maintain the RingCentral platform, including user accounts, call flows, and system settings
• Configure and deploy RingCentral devices, such as desk phones, softphones, and mobile apps
• Monitor system performance and ensure high availability and reliability of the RingCentral services
• Manage phone number assignments, porting, and routing
• Provide end-user support and training for RingCentral features and functionality
• Troubleshoot and resolve issues related to RingCentral hardware, software, and network configurations
• Assist users with VoIP system issues, including call quality, connectivity, and device compatibility
• Collaborate with IT and other departments to integrate RingCentral with other business applications, such as CRM and email systems
• Work with vendors and third-party providers to resolve technical issues and implement new features
• Create and maintain documentation for RingCentral configurations, procedures, and policies
• Generate reports on system usage, performance, and call metrics

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays