Risk and Underwriting Specialist II

Summary

Join Entrata's Payment Operations Department as a Risk and Underwriting Specialist, playing a vital role in underwriting, onboarding, and monitoring merchant accounts. You will be responsible for daily bank file monitoring, merchant account application underwriting, customer validation, and managing various account requests. This role requires strong attention to detail, decision-making skills, and excellent communication. The position involves maintaining merchant information, performing quality assurance audits, and assisting with department and company audits. You will also be responsible for processing account terminations, assisting with card brand reporting, and responding to merchant inquiries. This role offers opportunities to streamline processes and contribute to special projects.

Requirements

• 2+ years experience in Accounting, Banking or Payments Industry
• Underwriting experience with an emphasis in Payment Processing (domestic and international preferred)
• Understand the risk associated with payment processing
• Strong attention to detail, and ability to make decisions
• Ability to follow and write standard operating procedures and policies
• Basic knowledge of Microsoft Office and Google Suite
• Strong written and verbal communication skills
• Excellent work ethic with the ability to manage time effectively
• Demonstrate strong interpersonal skills
• Maintain friendly and effective relationships with merchants and coworkers
• Willing to take on new roles, assignments and responsibilities as the department grows
• Desire to be innovative and have a flare for fun
• Must be able to work Monday through Friday 9:00am to 6:00pm with the ability to stay late two to five days a month including some holidays where banks are open such as the day after Thanksgiving, Christmas Eve, and New Year’s Eve

Responsibilities

• Monitor and confirm bank files daily
• Underwrites merchant account applications according to company credit policy as well as industry rules and regulations
• Perform customer validation on new and existing merchants including the understanding of OFAC Sanctions Lists and screening
• Process and manage various requests to merchant accounts
• Manage merchant account settings (fees, names, distribution types and times, emails, etc.)
• Maintain merchant information in attempt to keep account data up to date on company platform as well as merchant acquirer site
• Perform quality assurance audits to verify accuracy of merchant settings
• Ability to help with various department and company audits
• Process merchant account terminations
• Assists in card brand reporting
• Board and monitor merchants through our merchant acquirer site
• Respond to emails concerning merchant accounts within the promised department service level
• Looks for ways to streamline or improve processes
• Special projects as requested by manager
• Assist other team members and other teams as manager requests

Preferred Qualifications

• Ability to read credit reports, and a variety of financial documents such as tax returns
• Experience with Lease Management preferred
• Knowledge of SQL

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees