RN Clinical Program Manager

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Clinical Program Manager! This full-time, hybrid position offers a $4,000 sign-on bonus and a competitive hourly rate. You will supervise 5 Nurse Care Managers (NCMs), provide clinical oversight, and manage a reduced patient caseload. Responsibilities include hiring and training NCMs, leading team meetings, facilitating case conferences, and ensuring quality improvement initiatives. The ideal candidate possesses strong leadership, clinical, and interpersonal skills, along with experience in population health management and working with vulnerable populations. This role provides opportunities for professional growth and development within a mission-driven organization.

Requirements

• Experience and strong interest in population health management and quality improvement initiatives using data to help improve care
• Experience working with vulnerable populations, including people with a history of trauma, those experiencing socioeconomic stress, homelessness, or substance use disorders
• Computer skills: Strong proficiency with Microsoft Excel Spreadsheets, entering narrative and other data into a database, Epic EHR. Ability to model and teach these skills to team
• Strong interpersonal skills and clinical problem solving; supervision experience a plus
• Comfort working in an autonomous clinical setting and nursing in an outreach setting
• 5 years of registered nursing experience with complex patients; BSN preferred but not required
• Flexibility and strong multitasking skills

Responsibilities

• Supervises 5 NCMs and acts as a resource for the Street Team NCM
• Provides coverage for NCM vacancies and vacations
• Responsible for hiring and onboarding new NCMs and arranging for ongoing training as needed; trains all new BH CP staff on Transitions of Care requirements and workflows
• Organizes and leads weekly NCM meetings. Meets monthly with Senior Advisor who will provide clinical oversight and will collaborate on clinical quality initiatives to support nursing competence including conducting periodic peer chart reviews
• Organizes and facilitates case conferences with health plans, Boston Medical Center, and other partners; meets with CP leadership to bring RN perspective to program decisions
• Provides clinical oversight to case managers for their assigned patient panel, including conducting outreach in the community. Provides chronic disease management, supports transitions of care, and supports medication reconciliation and adherence and health and wellness coaching to these patients
• Reviews and approves comprehensive assessments and care plans for several panels; works with NCMs on panel management using data to evaluate outcomes from targeted interventions for patient panels.  Assists in developing appropriate adjustments to care plans based on this data
• Ensures NCM equity goals are being established and obtained

Benefits

• Health, dental and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with 40% discount
• Yearly increases
• Additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency
• The opportunity to work with local hospitals and community health centers
• 4 weeks’ vacation
• $4,000 sign on bonus