Robotics Fleet And Operations Manager

Summary

Join Simbe Robotics as a Fleet and Operations Manager to lead the deployment, maintenance, and operations of robotic systems in European retail environments. This hands-on role requires strong technical, project management, and customer relationship skills. The ideal location is Germany or a nearby city with a major airport. Responsibilities include robot deployment and maintenance, project management, customer support, fleet health monitoring, and data analysis. Significant travel within Europe is required (30%-50%). The position offers the opportunity to be at the forefront of retail innovation using cutting-edge AI and robotics technologies.

Requirements

• Possess mechanical or technical repair skills
• Be fluent in English and German
• Have proven experience in project management, preferably in the retail or technology sectors
• Possess familiarity with retail operations and processes
• Demonstrate strong technical aptitude and the ability to quickly learn and work with robotic systems
• Possess excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams
• Be a proactive problem-solver with a customer-focused mindset
• Have the ability to travel and flexibility to adapt to dynamic schedules

Responsibilities

• Deploy robots in retail stores, ensuring they are fully operational and integrated with client systems
• Perform periodic maintenance on robots as needed
• Own the end-to-end process of deployment and expansion projects with retail clients, taking full responsibility for planning, execution, and successful delivery of results
• Coordinate cross-functional activities to meet project milestones and deadlines
• Act as a primary technical point of contact for clients, ensuring their satisfaction and addressing any issues or concerns promptly
• Assist in managing day-to-day operations and customer experience activities
• Monitor the health and performance of the robot fleet, ensuring all systems operate optimally
• Identify and address potential issues proactively to minimize downtime
• Analyze data to identify actionable insights and improvements for store operations
• Collaborate with store managers and staff to operationalize data insights, implementing solutions to enhance performance and efficiency

Preferred Qualifications

• Have experience with deploying or managing robotic or automated systems
• Have technical account management experience
• Be proficient in French and Spanish