Rtp Volunteer Team Leader

Summary

Join Kiva's Volunteer Team Leader program and lead a team of up to 35 volunteer translators and/or editors. Motivate and support your team to ensure consistent loan reviews, fostering a diverse and global volunteer community. Act as the first point of contact for volunteers, maintaining efficient processes and providing guidance. Create weekly team updates, develop engaging strategies, and monitor team productivity. Collaborate with other team leaders and Kiva staff, shaping the future of the volunteer loan review program. Share best practices and contribute to a positive and productive volunteer experience.

Requirements

• Be proficient and comfortable with written English
• Commit to 4-6 hours per week for 13 months
• Attend 2-3 conference calls annually with fellow Team Leaders and/or Kiva staff
• Be organized and able to keep up with deadlines
• Be self-motivated and comfortable working remotely
• Regularly check and respond to emails
• Provide feedback and instructions over email
• Work collaboratively and establish targets for themselves and their team
• Communicate well and build working relationships with colleagues they've never met
• Be comfortable with internet, email, and basic office applications such as word processing and spreadsheets
• Be at least 18 years of age to apply
• Have access to a computer, as the online platform that Kiva volunteers use is not mobile or tablet-friendly
• Be willing to sign a volunteer agreement that covers protecting the privacy of Kiva borrowers, as well as a standard media release
• Be willing to work remotely
• Complete a combined language assessment and policy review exercise

Responsibilities

• Lead a team of up to 35 volunteer translators and/or editors
• Motivate and support team members to encourage their consistent loan review
• Support a diverse and multicultural community of volunteers located worldwide
• Foster connections between the volunteer community and Kiva headquarters
• Act as a first line of support for volunteers to keep Kiva’s processes efficient
• Write and post weekly team updates that include information from Kiva headquarters
• Develop creative approaches to strengthen team engagement
• Maintain regular email contact with team members to answer basic questions, provide guidance, and solve problems
• Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff
• Monitor team productivity
• Help shape the future of the volunteer loan review program at Kiva
• Exchange ideas and perspectives with other Volunteer Team Leaders and Kiva staff during regularly scheduled conference calls
• Create, document, and share best practices for future Volunteer Team Leaders

Preferred Qualifications

• Have experience in volunteer management
• Have experience working with or managing geographically distributed teams
• Have Spanish, Russian, French, or Portuguese translation skills