Rtsm Program Director

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as an RTSM Program Director. You will manage customer programs, overseeing successful delivery of RTSM projects, defining standards, meeting KPIs, and ensuring governance. This role requires collaboration with key stakeholders, leading teams, and contributing to process scalability. The position offers a competitive salary, comprehensive benefits, and flexible work arrangements. Veeva is committed to employee success and values a work-anywhere environment. We are looking for candidates with experience in managing customer portfolios/programs in a software company within the life sciences industry, specifically with RTSM experience.

Requirements

• Bachelor’s Degree or equivalent work experience
• Experience managing customer portfolios/programs
• 3+ years of experience in a software company in life sciences
• 1+ year of experience in RTSM
• Excellent communication (both written and verbal)

Responsibilities

• Inform and advise on standards and best practices at a program level
• Work with the team on quality and speedy delivery at a program level
• Project manage multiple key initiatives
• Lead and support team members and Customers on calls and meetings as needed
• Quarterback of the internal and external teams to ensure we have a scalable process at a program level

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Base pay: $130,000 - $200,000
• Variable bonus and/or stock bonus