PTW is hiring a
Russian Player Support Advocate

Summary

The job is for a Player Support Advocate who will provide world-class support to gamers and loyal customers from a remote location in the UK, Poland, or Romania. The role involves answering customer queries, resolving technical issues, communicating effectively within a multilingual team, and maintaining a world-class service. The candidate should be fluent in the language they are applying for & English, have strong communication skills, knowledge of Computers, self-motivated, proactive attitude, logical mind, good analytical and problem-solving skills, patience, perseverance, good concentration, experience in playing consoles or PC gaming advantageous, IT literate with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensure customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
• Ensure queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolve all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
• Communicate effectively while working within a dynamic team structure with individual and shared team objectives
• Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Work with your colleagues across the wider global customer community to identify any trends in any customer queries

Preferred Qualifications

• Experience in playing consoles and or PC gaming advantageous
• Be comfortable discussing technical faults/issues relating to game consoles/PCs
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support
• All candidates should possess a desire to help, support and provide the best customer experience possible

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• Dedicated employee wellbeing programme
• Remote/Homeworking with flexible working schedules
• A fun environment and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities