Safety Manager

Summary

Join Nirvana, a data-driven commercial insurance revolutionizer, as their Safety Program Lead. You will own and scale the end-to-end safety and risk operations function, leading a team of safety experts. Responsibilities include defining and optimizing program playbooks, partnering across the business to ensure customer value, and developing and implementing tools and workflows to drive customer retention and improve safety outcomes. You will also collaborate with GTM teams to position program ROI and share success stories. This role requires 7+ years in fleet safety or risk management, 2+ years in leadership, and a thorough understanding of CSA scoring, FMCSA regulations, and DOT compliance. The ideal candidate will have experience with telematics, ELDs, and AI-driven safety platforms. Nirvana offers competitive salary & equity, medical, dental & vision insurance, 401k with company match, unlimited PTO, and a work-from-home friendly environment.

Requirements

• 7+ years in fleet safety or risk management roles
• 2+ years in a leadership capacity
• Thorough understanding of the CSA scoring system, FMCSA regulations, DOT compliance, and general insurance requirements for the trucking industry
• Familiarity with driver qualification and training requirements
• Familiarity with different types of trucking operations across the industry
• Hands-on experience with telematics/ELDs, dash cams, and AI-driven safety platforms
• Enthusiasm for adopting new technologies and AI capabilities to drive safety outcomes
• Proven track record building scalable processes, SOPs, SLAs, and leading teams to deliver measurable results
• Strong people manager—skilled at coaching, performance management, and fostering an inclusive, high-trust culture
• Clear, empathetic communicator adept at translating data into actionable guidance and partnering across functions
• You leverage metrics to guide decisions, demonstrate impact, and continuously improve programs
• Willingness to travel up to 25% for on-site visits and team events

Responsibilities

• Lead & Develop: Recruit, mentor, and coach a high-performing Safety & Risk Services team; set goals, manage performance and align team capacity to business needs
• Program Execution and Operational Excellence: Define and refine SOPs, SLAs, workflows, and KPIs to scale safety and risk services
• Customer Engagement & Risk Mitigation: Lead your team to guide fleets from pre-bind risk assessments through onboarding, quarterly reviews, and on-site loss control; ensure white-glove support, safety platform insight adoption, and proactive gap remediation
• Retention & Impact-Driven Program Development: Work cross-functionally with Underwriting, Product, Engineering, and other teams to develop and implement tools, workflows, and service enhancements that drive customer retention, improve safety outcomes, and support a healthy loss ratio. Champion customer needs and feedback to shape platform improvements, training materials, and internal processes
• GTM Partnership & Thought Leadership: Collaborate with GTM teams to position program ROI, share success stories, deliver thought leadership, and support renewals and pipeline growth

Preferred Qualifications

• NATMI Certified Director of Safety (CDS) designation or equivalent
• Direct experience working with fleets and drivers is highly valued

Benefits

• Competitive salary & equity
• Medical, dental & vision insurance
• 401k with company match
• Unlimited PTO
• Work from home friendly