ELVTR is hiring a
Sales Quality Assessor

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ELVTR

πŸ’΅ ~$120k
πŸ“Remote - South Africa

Summary

Join ELVTR, a leading online education company, as a Sales Quality Assessor in a full-time remote position. Analyze sales calls recordings, create detailed reports, and contribute to the continuous improvement of our sales process.

Requirements

  • A Bachelor's degree is required, preferably in a related field such as Business, Communication, or Sales
  • Fluent in English (both written and spoken), capable of comprehending subtle nuances in sales call recordings with our students in the US and the UK
  • Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports
  • Tech-Savvy: Good understanding of technology, including experience with Zoom or similar platforms, and proficiency in Microsoft Excel/Google Sheets or other reporting tools
  • Work Ethic: A self-starter with a positive attitude and ability to work independently, managing repetitive tasks without losing motivation or focus

Responsibilities

  • Analyze Sales Performance: Assess inbound & outbound calls and chats, evaluating sales reps' call quality
  • Ensure Data Quality: Monitor calls, chats, and the hygiene of our CRM system
  • Coach and Train Sales Reps: Conduct individual coaching and shadowing sessions, translating insights into performance improvements
  • Provide Actionable Insights: Analyze trends that impact sales and churn, delivering strategic insights to both management and reps
  • Track Team Performance: Monitor sales achievements at both team and individual levels, guiding our pursuit of excellence and ensuring that we consistently reach and surpass our targets

Benefits

  • Competitive Salary and Bonuses
  • Gym membership reimbursements
  • Mental health benefits
  • Generous vacation allowance
  • Free access to all our Laba courses

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