Sales Specialist

Summary

Join Sinch SimpleTexting as a Sales Specialist and be the first point of contact for new customers. This entry-level position requires prior customer service experience and involves handling high-volume communication (chat, email, phone). You will respond to customer inquiries, explore their needs, qualify leads, and connect them with account executives when appropriate. The role demands excellent communication, problem-solving, and the ability to quickly learn new software. Success requires a positive attitude, strong organization skills, and a passion for helping people. This position offers a competitive salary, commissions, and a comprehensive benefits package.

Requirements

• English is your primary language. Secondary languages are a plus
• At least 1 year of experience working with customers, preferably in a sales role
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Experience qualifying and evaluating customer needs
• Ability to learn new software platforms quickly
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Highly organized. You can manage and prioritize several different projects
• Familiarity with chat and CRM platforms

Responsibilities

• Respond to email tickets, online chats, or phone calls to help potential Sinch SimpleTexting customers get signed up and started with the platform
• Explore the needs of potential customers and help them take the first step toward succeeding with Sinch SimpleTexting
• Qualify customers and get them connected with an account executive where appropriate
• Answer customer questions about how Sinch SimpleTexting can work for their business
• Become a Sinch SimpleTexting power user; provide accurate, valid and complete information by using the right methods/tools
• Build sustainable relationships of trust through open and interactive communication
• Work with customer service manager to ensure proper customer service is being delivered
• Helping to write excellent help documentation – both for internal use and for our customers
• Go the extra mile to engage customers

Preferred Qualifications

• Bachelor’s degree, preferably in a related field of study
• 2+ years in customer-facing role, preferably in a sales role
• Experience working in the SaaS industry

Benefits

• We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy 5+ weeks of paid time off
• We offer paid parental leave and family planning support through Maven
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice