Sales Support Coordinator

Summary

Join Kuoni Tumlare, a leading provider of innovative travel solutions, as a Sales Support Specialist. This full-time, remote position involves collaborating closely with sales teams to achieve targets, manage client quotes and proposals, and handle complex case management. You will develop and maintain databases, support negotiations, manage budgets, track bookings, and continuously improve sales support processes. The role also includes initiating the development of specialized tours. Kuoni Tumlare offers a supportive and collaborative work environment with opportunities for growth and development.

Requirements

• Strong understanding of European tourist destinations and travel trends
• Associate's degree in Business, Travel/Tourism, or a related field
• 2 years in travel or tourism roles OR strong knowledge of European history and culture / extensive travel experience
• Excellent attention to detail
• Good communication skills
• Strong analytical and forward-thinking skills
• Strong problem solver
• Good team player

Responsibilities

• Work closely with sales teams to achieve targets and monitor updates on new tours
• Work directly with clients to make changes if necessary and requote programs
• Address complex cases, including prebookings for group hotels, while coordinating with hotel teams to maintain targets
• Create a comprehensive database for US specialized groups, including hotels and supplier feedback to enhance future operations
• Request hotel teams to negotiate rates, policies, and prepayment terms for over-target bookings
• Collaborate with local teams to manage and reduce budget overruns for groups
• Track pending hotel and service bookings, coordinating with local offices and reporting progress to sales managers
• Conduct regular assessments to enhance systems and sales support processes
• Initiate the development of specialized tours and groups, supporting sales efforts

Benefits

• Opportunity to work in an international environment
• 100 Years at the top of our field and still pushing into new territory
• We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment