Salesforce Consultant

Summary

Join NeuraFlash as a Consultant (Managed Services) and bring Salesforce project implementations to life. You will work closely with clients to understand their needs, design solutions, and ensure successful project launches. This role involves architecting and building Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice implementations. You will collaborate with the AI team to create innovative solutions and leverage your expertise in Salesforce configuration and development. The position offers opportunities for professional growth and development, including training and mentoring team members. NeuraFlash provides a flexible work environment with remote and in-person options, travel opportunities, and a supportive team culture.

Requirements

• 2+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Understanding of Customer Service and and Project Management with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform

Responsibilities

• Architect and build best-in-class implementations of Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice
• Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Work with our clients to define requirements, propose & deliver solutions

Preferred Qualifications

• Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!