Salesforce Digital Experience Consultant - AI & Agentforce

Summary

Join NeuraFlash as a Consultant focused on building compelling interactive user experiences and delivering impactful business value to clients. You will work with a talented AI team to delight customers, designing and executing solutions for technologies like support sites, partner portals, and conversational interfaces. Responsibilities include building solutions using industry best practices, gathering requirements, translating them into business solutions, delivering scalable Salesforce solutions, leveraging Salesforce technologies (Agentforce, Einstein Bots, etc.), providing input on design specifications, and staying updated on new Salesforce capabilities. The role requires 3+ years of industry experience in customer-facing technical consulting or business process mapping, a deep understanding of Salesforce, and the ability to gather requirements and translate business needs into technical solutions. Preferred skills include experience with designers, GenAI prompt writing, and flow charting tools. NeuraFlash offers remote and in-person work options, flexibility, opportunities for collaboration, and a fun work environment.

Requirements

• 3+ years of industry experience
• Experience in a customer-facing technical consulting or business process mapping role
• Deep understanding of Salesforce capabilities, including configuration, automation tools, core features, security, analytics, etc. (across clouds)
• Ability to gather requirements, document processes, and translate business needs into technical solutions
• Ability to implement scalable solutions using point-and-click tools, including object modeling, data relationships, and business logic
• Experience implementing Salesforce Service Cloud or Sales Cloud
• Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms, Einstein Service Intelligence or Next Best Action, Experience Cloud
• Ability to work on a cross-functional team creating rich end user experiences
• Willing and able learner of new technologies

Responsibilities

• Build solutions following industry best practices and serve as a trusted client advisor
• Help drive requirement gathering, translating requirements into sound business solutions
• Deliver scalable Salesforce solutions that directly impact how clients operate and serve their customers
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud
• Provide input on detailed design specifications
• Stay on top of new Salesforce product and technical capabilities

Preferred Qualifications

• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Experience with GenAI prompt writing
• Comfortable using flow charting tools (e.g., Lucidchart), writing user stories, and contributing to technical solution design documents
• Comfortable leading build demos, workshops, and/or end user trainings
• Ability to tie outcomes to business value (return on investment) through storytelling
• Ability to contribute to long-term solution roadmaps and/or digital transformation strategies

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together