Salesforce Manager

Summary

Join My Mountain Mover as their Salesforce Manager and lead a team of Salesforce administrators, overseeing daily operations and ensuring data integrity. This permanent work-from-home position requires 4-5 years of Salesforce experience, including 2-3 years in management, and a Salesforce Administrator certification. You will manage system enhancements, troubleshoot issues, and foster cross-departmental collaboration. We offer a great company culture, growth opportunities, HMO and dependent coverage, paid US holidays, paid time off, free HIPAA certification, and various incentives. The ideal candidate possesses strong leadership, technical, and interpersonal skills.

Requirements

• Salesforce Certification : Salesforce Administrator certification is required; Advanced Administrator certification is a plus
• Experience : Minimum 4-5 years of Salesforce experience, including at least 2-3 years in a management role
• Leadership Skills : Proven ability to lead, mentor, and manage a team of Salesforce administrators
• Technical Expertise : Strong ability to customize Salesforce with declarative tools (e.g., Flow, Process Builder, Workflow Rules) and knowledge of Apex for more advanced custom development
• Interpersonal Skills : Excellent communication and collaboration skills for cross-functional teamwork

Responsibilities

• Manage a team of Salesforce administrators, providing guidance, mentorship, and performance feedback
• Ensure proper workload distribution and oversee task completion to meet deadlines
• Foster a collaborative and supportive team environment
• Oversee the daily operation, maintenance, and administration of the Salesforce platform
• Ensure data hygiene, accuracy, and integrity by establishing best practices and monitoring compliance
• Manage user accounts, profiles, permissions, and roles to align with business requirements
• Deep knowledge of Sales Cloud features like Opportunity Management, Lead Management, Activity Management, Reports & Dashboards, and Forecasting
• Oversee integrations with other tools (e.g., marketing automation, ERP, customer service systems) to create a cohesive ecosystem
• Ensure data flow between systems and resolve any integration issues
• Develop and execute training programs to improve user proficiency and adoption of Salesforce
• Act as the point of escalation for user issues, providing timely troubleshooting and resolution
• Gather feedback from users to identify areas for improvement and enhancements
• Monitor system performance and proactively address potential issues
• Identify and implement process improvements to enhance efficiency and user experience
• Manage regular system audits and security reviews to maintain compliance
• Serve as a liaison between departments to gather requirements for Salesforce updates and ensure alignment with organizational goals
• Communicate updates, changes, and relevant information to stakeholders effectively
• Collaborate with external consultants and vendors when necessary to support system needs
• Generate and distribute reports and dashboards to support data-driven decision-making across teams
• Track and analyze user adoption rates and propose initiatives to improve engagement

Preferred Qualifications

• Proficiency in tools like GSuite, Monday.com, and Zapier
• Strong problem-solving and analytical capabilities
• Ability to prioritize and manage multiple tasks efficiently
• High attention to detail and commitment to maintaining system integrity

Benefits

• Great company culture!
• A lot of opportunity for growth and development
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives