Salesforce Product Owner/Manager

Summary

Join Madison Ave Consulting as a Salesforce Product Owner/Manager and lead product delivery across professional and managed services portfolios. You will translate complex requirements into scalable solutions, serving as the strategic link between business goals and technical execution. This remote-first role (US-based, with travel) requires 5+ years of relevant experience in the Salesforce ecosystem, managing teams and collaborating with offshore developers. You will own the product roadmap, manage backlogs, gather requirements, and act as a liaison between clients and technical teams. Success requires Agile experience, user story creation, and strong communication skills. The role involves managing support requests, leading demos, tracking KPIs, and advocating for user-centered design.

Requirements

• 5+ years in a Product Owner, Product Manager experience within the Salesforce ecosystem
• Experience managing teams of developers and collaborating with offshore development teams
• Must have experience working for a Salesforce consulting partner, ISV, or PDO
• Must be based in the U.S., with flexibility to travel for client engagements and events
• Extensive knowledge of Salesforce capabilities across Sales Cloud, Service Cloud, and Experience Cloud
• Established success managing Agile ceremonies including backlog grooming, sprint planning, and retrospectives
• Hands-on experience creating detailed user stories, managing product backlogs, and overseeing release cycles
• Familiarity with Salesforce AppExchange solutions and enterprise-level managed package deployments
• Track record of working collaboratively with developers, architects, analysts, and client stakeholders to deliver scalable solutions
• Exceptional written and verbal communication skills, with experience presenting to executive and technical audiences
• Demonstrated ability to manage competing priorities and lead initiatives in fast-paced consulting environments
• Comfortable leading and triaging client support needs in collaboration with internal teams

Responsibilities

• Own the product roadmap and feature definition for Salesforce-based solutions, aligning enhancements with business goals and client needs
• Lead backlog management, release planning, sprint reviews, and design reviews in coordination with Product, Design, and Analyst teams
• Gather and document requirements, translate them into clear user stories, and manage the end-to-end product lifecycle
• Act as a key liaison between client stakeholders and technical teams, ensuring alignment and delivery of impactful features
• Partner on documentation initiatives including release notes, help articles, and knowledge base updates
• Triage and prioritize support requests, bugs, and enhancement tickets through tools like ZenDesk, ensuring efficient resolution
• Coordinate and lead product demos and presentations for internal and external stakeholders
• Track and report product KPIs, adoption metrics, and ROI insights to stakeholders and leadership
• Advocate for user-centered design and continuous improvement, integrating feedback loops into product cycles
• Monitor developments in the Salesforce AppExchange ecosystem and identify solutions that drive business outcomes
• Contribute to internal delivery frameworks, tools, and best practices that support scalable consulting engagements

Preferred Qualifications

• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, etc.)
• Experience in healthcare, nonprofit, or enterprise technology sectors
• Familiarity with managed package lifecycle, version control, and AppExchange security review
• Exposure to DevOps and CI/CD tools such as Gearset or Copado

Benefits

• Enjoy flexible remote work, a collaborative and respectful culture, and a focus on professional growth
• Work on meaningful Salesforce projects that drive real impact for clients
• Represent Madison Ave at client engagements, Salesforce events, and industry conferences