Salesforce Solution Architect

Summary

Join NeuraFlash, a leader in AI and Salesforce innovation, and help shape the future of AI-powered transformation. You will work with cutting-edge technologies like Agentforce to create impactful customer outcomes. This role involves providing industry best practices, driving requirement gathering, building client strategies, leveraging Salesforce technologies, and translating business requirements into solutions. You will also coach junior team members and stay updated on new Salesforce capabilities. NeuraFlash offers a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• Significant business process, technical consulting, or enterprise architecture experience
• 3+ years of CRM industry experience (Salesforce platform preferred)
• Proven ability to design and optimize business processes and integrate processes across disparate systems
• Understanding of basic UX principles
• Willing and able learner of new technologies
• Extremely strong written and oral communication

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Preferred Qualifications

• Expertise providing solution architecture on Salesforce Experience Cloud
• Salesforce certifications in Service Cloud and Experience Cloud
• Familiarity with charting tools (e.g., Lucidchart)
• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Involvement in design or development of custom web components

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian employees!