Sap Basis And It Service Management Specialist

Summary

Join our team as an SAP Basis and IT Service Management Specialist for an 11-month fully remote contract based in the Netherlands. This role requires strong knowledge of IT Service Management, SAP Basis, and SAP Applications. You will perform hands-on SAP Basis activities, manage upgrades and infrastructure updates for cloud customers, and troubleshoot technical issues. Excellent communication and customer focus are essential. Experience with cloud solutions like SAP HEC and S/4HANA is necessary. Proficiency in English is required, with additional languages a plus.

Requirements

• Possess strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Have hands-on experience with SAP Basis activities
• Have experience with SAP HEC, SAP S/4HANA or any other cloud solution
• Have hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Possess strong technical troubleshooting skills
• Have excellent customer focus
• Have excellent networking and relationship building skills
• Be results-driven
• Be self-organized
• Possess strong decision-making skills
• Have excellent communication skills (written and verbal)
• Have proficiency in English (Written and verbal)

Responsibilities

• Perform hands-on SAP Basis activities
• Manage SAP release version upgrades and infrastructure updates for cloud customers
• Work with SAP HEC, SAP S/4HANA or any other cloud solution
• Handle infrastructure operations, network, interfaces and Load Balancer topics
• Troubleshoot technical issues, forming the big picture quickly before surmising a path to a solution
• Work with customers, understanding escalation handling and procedures while proactively working with internal teams towards arriving at a resolution
• Work with cross-cultural and cross-functional teams or individuals

Preferred Qualifications

• Have cloud architecture and IT technical infrastructure know-how
• Have knowledge of/certification in one of Azure, AWS or GCP fundamentals
• Have experience with Migration, Upgrade projects esp. on S/4 Cloud
• Have knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals
• Possess additional (local) languages (e.g., Asian languages, European languages)

Benefits

Fully Remote Working Mode