Sap Brim Som & Master Data Consultant

Summary

Join M&S Consulting as an SAP SOM & Master Data Functional Consultant and play a critical role in supporting the production environment and SOM/Master Data activities. You will work closely with clients and cross-functional teams to ensure full production support, issue resolution, and enhancements to the SAP landscape. This role involves project work when available. The position requires extensive SAP BRIM SOM and Master Data experience, along with expertise in service management, troubleshooting, and functional development. You will be responsible for system monitoring, issue resolution, root cause analysis, and configuration maintenance. Collaboration with stakeholders and adherence to best practices are essential.

Requirements

• Must have at least 5 years of experience working as SAP BRIM SOM and Master Data experience in providing SAP BRIM SOM solutions and production support
• Hands on designing, configuring, interfacing with SAP SOM
• Hands on designing and testing applications in BRIM
• Expertise in service management, troubleshooting, configuration, and functional development
• Should have 10+ years’ experience as SAP functional expert in SD/CS areas
• Experience with the SAP S/4HANA Subscription Order Management module is required
• Proficient understanding of the configuration and standard features and functions for SAP SOM within the SAP BRIM solution is mandatory
• Minimum 4 years of experience in crafting / developing / maintaining highly scalable and resilient system in the SaaS business models
• Minimum 3 years of SAP experience implementing SAP BRIM/Hybris Billing
• Hands on Functional Configuration and Design Experience
• S/4 HANA experience required
• Onshore or near shore, but Must work US East Coast Hours

Responsibilities

• Support and interface with key processes of standard SAP SOM within the SAP BRIM solution including master data, orders, contracts and product modeling for SAP SOM within SAP BRIM/Hybris Billing solution
• Effectively engage with IT delivery partners, prioritize issues and monitor queues and monitor outputs from the team
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)
• System Monitoring: Monitoring SAP systems for performance, availability, and potential issues to ensure uninterrupted operations
• Issue Resolution: Addressing and resolving system issues, incidents, or user problems reported through tickets or alerts, adhering to defined service level agreements (SLAs)
• Root Cause Analysis: Investigating the root causes of recurring issues, identifying patterns, and implementing preventive measures to minimize future disruptions
• Configuration Maintenance: Managing and maintaining SAP system configurations, including user access, authorization, system parameters, and system updates or patches
• Documentation: Creating and updating technical documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles for issue resolution
• Change Management: Collaborating with stakeholders to assess and implement changes in SAP systems, following change management processes and ensuring minimal impact on operations
• Coordination with Stakeholders: Collaborating with cross-functional teams, including business users, developers, functional consultants, and external support to address issues and implement solutions
• Adherence to Best Practices: Ensuring compliance with best practices, standards, and security protocols in SAP system maintenance and support activities
• Emergency Response: Being available for on-call support or participating in the resolution of critical issues during non-business hours or in emergency situations

Preferred Qualifications

• Certifications in SAP SOM & CRM (preferable)
• Hands on, in-depth Order to Cash (OTC) experience on the SAP platform with knowledge of specific flows of the OTC process
• Deep knowledge of master data structure, design, and implementation
• Extensive hands on previous SAP CRM SOM / S4 configuration experience
• Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications (e.g. E-Commerce)
• Enhance, maintain and troubleshoot system for future revenue models (subscription billing, discounts, etc.)
• Strong High-tech experience in Subscription Order Management (SOM), Provider Orders, Provider Contracts. Convergent Charging & Invoicing, Convergent Mediation is a bonus
• Product Configuration with Advance Variant Configuration is a plus
• BRF+
• Cross Catalog Mapping
• Experience with system configuration of SAP BRIM & S4 Hana
• Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management, billing and invoicing processes and integrations is a plus
• SAP SD and Finance experience is a plus