Remote SAP ICT Administrator II

Summary

Join our team and contribute to the smooth operation of customers' environment as a 2nd level INM support specialist, executing project deliverables, investigating incidents, and coordinating technical support.

Requirements

• Have experience in ICT Application Operation & Management - 1
• Have advanced level of experience in IT/PC literacy
• Have intermediate level of experience in HW/SW overview and Core platform knowledge
• Good communication skills, analytical thinking, team cooperation, training and mentoring, presentation skills
• Speak English at least on B1 level
• German language is advantage (B1)

Responsibilities

• Execute project and other deliverables in order to fulfil KPIs and management requests
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Create and maintain documentation
• Train and participate on education of other employees
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Benefits

Over 25 different benefits to improve their personal and professional life in areas of financial benefits, learning and development, health and sport, family and work – life balance, and other benefits