Saviynt Support Engineer
KeyData Associates Inc.
πRemote - India
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Job highlights
Summary
Join KeyData, a Gartner-recognized leader in professional identity security services, as our Saviynt Support Engineer. You will be a key part of a global team providing 24x7 support, resolving critical customer issues related to Saviynt IGA. This role involves troubleshooting technical problems, collaborating with cross-functional teams, and developing custom plugins and connectors. The position requires experience as a level 2 or 3 Saviynt Admin and a strong understanding of ITIL processes. Employment is full-time and remote, based in India. KeyData offers a supportive work environment with opportunities for career growth and development.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of proven experience as a level 2 or 3 Saviynt Admin
- Strong understanding of ITIL processes and their application in Identity and Access Management
- Ability to troubleshoot and resolve complex production issues efficiently
- Demonstrated experience in the development of plugins or connectors for Saviynt
- Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0
- Experience in ITIL Framework
- Excellent communication and collaboration skills
Responsibilities
- Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins
- Manage incident & problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues
- Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
- Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis
- Respond promptly to critical incidents and participate in on-call rotations as required
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges
- Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications
- Enhance and customize existing connectors to optimize performance and functionality
Preferred Qualifications
- Certified Saviynt IGA
- Experience in managing the overall operations of Saviynt IGA
- Experience with scripting languages (e.g., Java, BeanShell, PowerShell)
Benefits
- Support learning and development at all levels and encourage work-life balance as part of our key values
- Extensive opportunities to learn, develop, and advance in different areas of the business
- Create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all
- Employment Type: Full-Time, Remote
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