Sbm Project Manager

Summary

Join Trax as a Signal Based Merchandising (SBM) Project Manager and play a pivotal role in shaping the customer experience with this innovative solution. This fully remote position, available only to applicants in Mexico, Guatemala, and Nicaragua, requires creating the first standardized process for SBM deployment. You will lead and coordinate internal and external stakeholders, ensuring on-time and high-quality project delivery. The role demands strong leadership, operational delivery skills, and experience managing cross-functional teams. Success in this position will significantly contribute to Trax's 2025 strategy and beyond.

Requirements

• 5 - 10 years of Project Management experience
• Background in an operational or customer success-related role is a must
• Experience managing a team, process or roll out for a customer. You must be able to showcase your ability to orient a large group to execute a project, cross-functional goal or program effectively
• Experience navigating all levels of stakeholders - from day to day analysts to senior level executives

Responsibilities

• Create and centralize the first version of an SBM deployment project plan, holding all internal and external stakeholders accountable for quality and on-time delivery across project milestones
• Creatively implement and coordinate a standard operations plan for all new SBM projects across different Shopkick, DMX and Trax teams
• Educate the Customer on SBM processes, simplifying their experience and perception of working with Trax as a partner
• Coordinate issue resolution across functions if/when issues occur
• Oversee the coordination and collaboration of all Shopkick, DMX and Trax service teams to meet project milestones
• Define and track key KPIs to track project health and customer satisfaction
• Create and maintain positive working relationship with the customer, ensuring SBM business stakeholders understand customer must-haves and pain points
• Create playbook for customer operations
• Meet customer project milestones (UAT, go-live etc.) in accordance to aligned upon project plan
• Track and resolve all issues and mitigate risks that present themselves in the projects
• Prioritize and elevate relevant customer issues within Shopkick, DMX and Trax Support teams
• Monitor ongoing performance against KPIs
• Lead project stabilization efforts where necessary (to move project statuses to “green”)

Preferred Qualifications

Prior experience with Image Recognition and crowd-sourced merchandising is highly desirable