Scrum Master/Business Analyst-Senior

Summary

Join CoreSphere as a Senior Scrum Master/Salesforce Business Analyst and drive Agile methodologies, optimizing Salesforce solutions to enhance business processes. Leverage your Scrum expertise and Salesforce knowledge to facilitate collaboration, prioritize backlogs, and deliver value-driven solutions. You will excel in communication and requirements gathering, collaborating with stakeholders to deliver high-quality projects. This is a fully remote position. Responsibilities include facilitating Agile ceremonies, managing Jira and Confluence, gathering and documenting business requirements, mapping them to Salesforce functionality, and collaborating with various teams. You will also conduct testing, prepare documentation, and conduct training sessions.

Requirements

• Minimum 5 years of experience as a Scrum Master leading and guiding teams with the goal of increasing productivity by leading sprints
• Bachelor’s degree in business, Engineering or Computer Science or similar
• Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience
• Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Experience conducting simple to complex Sprint Demos
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tools
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
• Certified Scrum Master (CSM) and Certified SAFe 6.0
• Excellent interpersonal, listening, oral, and written communication skills
• Strong analytical skills with accuracy and attention to detail
• Ability to manage multiple tasks in a team-based environment
• Experience working with sandbox and production environments
• Demonstrated adherence to Salesforce.com best practices

Responsibilities

• Facilitate Agile ceremonies including Sprint Planning, Daily stand-ups, Retrospectives, and Sprint Reviews
• Configure and maintain basic Jira project settings including workflows, boards, filters, and permissions in alignment with team needs
• Support user access requests, role assignments, and permission troubleshooting in Jira and Confluence
• Create and maintain Confluence pages and spaces for project documentation, team collaboration, and knowledge sharing
• Develop custom Jira dashboards and reports to support team and stakeholder visibility
• Act as a liaison with internal Jira/Confluence administrators for escalated issues or complex configurations
• Provide basic end-user support and conduct knowledge-sharing sessions on Jira/Confluence best practices
• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
• Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA
• Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
• Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents
• Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
• Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
• Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform
• Facilitates grooming of user stories and participate in sprint execution
• Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders
• Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
• Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed
• Conduct training sessions for end users, as needed
• Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
• Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Preferred Qualifications

• Salesforce Administration skills are highly preferred
• Salesforce Administration Certificate is desirable
• Jira Essentials with Agile, Jira Administration Part 1 & 2 and Confluence Administration are desirable
• Salesforce Business Analyst Certification is desirable
• Salesforce Service Cloud Consultant Certification, is desirable
• Project Management experience, is a plus

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)