SDM Specialist, Licence, Hardware and Service

Summary

Join our team at Deutsche Telekom IT Solutions and contribute to enhancing collaboration and information sharing for employees. As a customer support specialist, you will handle orders, provide product knowledge, and communicate with stakeholders.

Requirements

• Language: both English and German knowledge is needed
• Good communication knowledge (in both languages)
• Good team player

Responsibilities

• Handle customer questions and inquiries
• Provide MS Teams Phone feature knowledge and customer support
• Coordinate customer orders and provide customer support
• Communicate with stakeholders regarding various topics
• Maintain FMB (answering emails, clarification with technical team, coordination)
• Perform test activities for the reference environment
• Handle hardware orders and service/license orders via MyStore tool
• Enter orders, communicate, and track (in SAP, MyStore)
• Manage goods receipt and communication with stakeholders and controlling
• Communicate with stakeholders regarding various topics

Benefits

• Embedding in agile teams
• Free design and development opportunities
• Personal opportunity for further training