Seasonal Bilingual Agent Support Representative

Summary

Join HealthSherpa's Agent Support team for a seasonal contract opportunity as a fully remote employee! You will provide exceptional customer service to insurance agents nationwide, assisting them with the ACA enrollment process on our platform. This role requires fluency in Spanish, previous customer service experience, and a dedicated workspace. The contract runs through December 2025, and HealthSherpa offers competitive hourly wages, paid training, and a monthly internet stipend. We are seeking candidates residing in Florida, Ohio, Tennessee, Texas, Utah, or Virginia. Help us make a difference by improving access to healthcare for millions!

Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Fluency in spoken and written Spanish
• Previous customer service experience
• 3+ years of combined education, work, or volunteer experience
• Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
• A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• A work space that is free of background noise and distraction to provide information privacy

Responsibilities

• Spend your day in a queue taking calls from insurance agents across the country
• Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
• Help agents troubleshoot the platform and answer questions about applications and referrals
• Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
• Support with other related tasks as needed

Benefits

• Fully remote employment
• Hourly wage: $18 for bilingual in Spanish
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities
• Remote-first company (US-based remote only)
• Great compensation package at a high-growth, profitable company
• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
• HSA/FSA options with corresponding contribution limits
• Monthly grocery stipend and home internet reimbursement
• 401K w/ a match after a grace period
• Life and AD&D coverage
• Disability insurance (Short and Long Term)
• Parental leave
• Four (4) weeks of paid vacation in addition to paid holidays
• Home office budget for remote team members
• Mental health and other wellbeing support programs through a partner network