Seasonal Customer Support Specialist I

Summary

Join PartnerHero's Customer Support team for a 25-day seasonal campaign (with potential for extension) working remotely. We offer various opportunities for those with customer support experience and those starting their careers. You'll provide excellent customer service via email, chat, and phone, troubleshoot issues, and analyze customer data. We offer competitive compensation, attractive benefits, and professional development opportunities. PartnerHero is a mission-driven company valuing inclusion and growth, offering a different approach to the outsourcing industry by prioritizing employees.

Requirements

• Strong English proficiency, spoken and written
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively

Responsibilities

• Provide excellent, friendly, and positive customer service via email, chat, and/or phone
• Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyze recurring customer issues and create insight reports to help our Partners make their businesses better

Preferred Qualifications

Built a career in the customer support space

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development