Seasonal Sales/Telesales Associate

Summary

Join Sutherland as a Seasonal Sales/Telesales Associate and enjoy working from home while providing expert support to existing clients. Identify opportunities to upsell or cross-sell additional products or services. Collaborate with team members and leadership to support customers throughout the policy cycle. Troubleshoot escalated service, billing, and claims issues. Maintain accurate records and stay informed on industry trends. This is a full-time, seasonal position (through February, with possible extension). The hourly pay is up to $20, plus monthly incentives and recognition programs.

Requirements

• 2+ years of customer service experience preferred (call center experience a plus)
• Strong communication and problem-solving skills
• Typing speed of 30+ WPM
• High school diploma or GED required
• Proficient PC and multitasking skills
• Action-oriented and comfortable handling objections
• Fluent in spoken and written English
• Reliable internet: at least 50 Mbps download / 10 Mbps upload
• Wired internet connection (no satellite or wireless)
• Modem updated in the past 12 months
• Quiet, distraction-free workspace

Responsibilities

• Deliver professional and courteous service via phone, email, or web inquiries
• Resolve client requests and maintain strong relationships that support retention
• Identify opportunities for upselling and cross-selling
• Collaborate with team members and leadership to support customers throughout the full policy cycle
• Troubleshoot escalated service, billing, and claims issues
• Document interactions and maintain accurate records in internal systems
• Stay informed on industry trends and recommend solutions based on client needs
• Support and mentor junior colleagues when needed

Benefits

• Up to $20/hour pay
• Monthly incentives and recognition programs
• Career growth: 80% of our frontline leaders are promoted from within
• Work-from-home flexibility
• Company-provided equipment