Remote Second-Level IT Support Specialist

Summary

Join our dynamic team at Nagarro as we scale in a big way! We're looking for great new colleagues to help us build products, services, and experiences that inspire and delight. As a Technical Support Specialist, you'll provide advanced technical support, maintain IT infrastructure, and troubleshoot complex issues.

Requirements

• Completed training or degree in Information Technology or equivalent qualification
• Extensive experience in second-level IT support or similar technical support role
• In-depth knowledge of hardware and software problem resolution
• In-depth knowledge of Windows operating system administration
• Strong communication skills and the ability to convey complex technical information in an understandable manner
• Problem solving skills and the ability to work under pressure
• Very good German language skills (c1)

Responsibilities

• Provide advanced technical support for hardware and software issues that cannot be resolved by first level support
• Maintain and manage IT infrastructure and endpoints, including desktops, laptops, printers, and other peripherals
• Capture, classify, prioritize and resolve technical incidents to ensure all issues are resolved efficiently and effectively
• Diagnose and troubleshoot complex technical issues to minimize downtime and ensure smooth operation
• Install, configure and upgrade operating systems and software applications as required
• Perform installation, move, add, change, and delete tasks for IT resources
• Manage and configure endpoints, including updating operating systems and software, implementing security patches and policies
• Train end users on efficient use of IT resources and tools

Benefits

• 30 days of paid vacation
• Internal and external training opportunities
• MyN – Nagarro Employee Share Program
• Attractive company car and company bicycle arrangements
• Company-funded accident insurance policy
• Modern office space at central locations with high-tech equipment
• Sports programs
• Access to the corporate benefits portal
• Free fruit and drinks