Security Accelerator Engineer

Summary

Join Pax8 as a Microsoft Security Accelerator Engineer and play a vital role in the partner journey, focusing on pre-sales demonstrations and post-sales onboarding. You will ensure partners are knowledgeable about products, reducing churn, and conducting daily partner communication. Responsibilities include product demonstrations, configuration guidance, assisting with deployments, collaborating with sales teams, presenting training sessions, gathering partner feedback, and completing LMS courses. The ideal candidate possesses strong communication skills, understands the partner channel, manages ambiguous situations, and has a passion for customer service and learning new technologies. Pax8 values a diverse and inclusive environment and encourages applications even if you don't meet all requirements. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Compassionate Candour —We aim to assist others with candid, actionable feedback
• Seek to Understand—Be open, curious and committed to learning
• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8
• Do What You Say—Take ownership and honor your commitments; prioritize and deliver
• Light Up Learning—Be brave and try new ideas ; be vulnerable and share your failures so everyone can learn from our mistakes
• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission
• B.A./B.S. or education in related field or equivalent work experience

Responsibilities

• Conduct product demonstrations that articulate the technical and organizational value of a solution
• Drive initial configuration and architecture guidance for unique customer environments
• Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR)
• Work closely with sales (CAMs, PSCs, SSCs) to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set
• Present in-person and remote training sessions for sales teams, support teams, and other vendor related departments, as well as our partner community
• Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement
• Complete relevant Learning Management System (LMS) courses

Preferred Qualifications

• Ability to clearly communicate technical information and concepts in layman’s terms
• Possess an understanding of the partner channel/MSP community
• Ability to autonomously manage ambiguous situations
• Posess a strong interest in learning new and challenging platforms
• Ability to have technical skills combined with significant social prowess
• Possess a general understanding of the Microsoft 365 ecosystem
• Understand Cybersecurity fundamentals
• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem
• Ability to identify and learn new technology and skills without explicit guidance
• Ability to own difficult situations and follow through to completion
• MTA Cloud Fundamentals, Microsoft EAE (required before or during role), CompTIA A+, Security+, Network+ certifications are preferred

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups